With the number of COVID-19 cases increasing around the world, the safety and productivity of Call Center agents have become a top priority for businesses.
How do businesses with On-premise call center measure-up in a time when migrating call center agents to a work-from-home model has become necessary?
On-premise requires your call center’s communication hardware, software, and infrastructure stored and operated in an office space.
However, services can be in the form of PBX or IP PBX. While with Cloud-based does not need hardware.
It is hosted in the cloud by a call center software provider. Users access this service through a web browser on their computer or mobile device.
Is that all? You are probably pondering. Let us look at the key differences between an On-premise call center and a Cloud-based call center software.
Set-up time
It takes as little as 24 hours to set up a cloud-based call center software, unlike On-premise, requiring necessary hardware, licensing, infrastructure set-up, and finding compatible software.
This could take several months to set-up. Setting up cloud-based call center software is usually no more complicated than installing an app on your mobile phone.
Costs and expenses
The cost of setting up an on-premise call center is high compared to a cloud-based. This can be a massive challenge for small businesses with a plan to scale-up soon.
There’s a need for office space to accommodate hardware such as servers, headsets or phones, computers. There’s also the need for licensing.
Furthermore, most on-premise installations require a replacement every five to seven years due to the ageing hardware and software advances. This means hefty recurring fees long term.
Cloud-based call centers can be set up and used without any investment in hardware or infrastructure other than a reliable internet connection and devices with internet access.
A good internet connection (a minimum requirement of 100 kb/s per agent), quality routers, and proper router configuration are necessary to have a crystal clear experience using cloud-based call center software.
Unlike on-premise systems, Cloud-based are more economical than billed on either a monthly or annual subscription basis.
Flexibility
With Cloud-based call center software, it is much easier to scale, manage, and customize. Adding or removing users is as simple as saving a contact on your phone.
A cloud-based call center platform also allows agents to work remotely. Having a virtual call center can have many advantages for your business, including decreased costs and less agent turnover.
With On-premise, adding new agents to call centers is usually quite challenging and incurs costs on purchasing devices and licenses that require a minimum of a one-year commitment.
If the need to scale-down arises due to unforeseeable events, a business is left with a surplus of devices and licenses.
Integrations
This is usually a challenge for on-premise call center software as it involves licensing and installation; it becomes a nightmare for even the most experienced IT professionals. Plus, implementation will take valuable time that could be better spent focused on business growth.
Conversely, cloud call center providers like Call Center Studio has a public API that allows quick and easy integration with third-party applications such as CRM, ERP as well as many applications such as WhatsApp Business and Facebook Messenger.
With a complete cloud, you get most of these integrations built-in, thus saving you both time and money, easing the process of customer service delivery, provides a better customer experience, and increases the efficiency of your company.
Call Center Studio is built and hosted within Google’s infrastructure, and as such, our users can easily communicate natively with related tools such as the Google Dialogflow.
Security and privacy
One would think that onsite installations would be more secure than cloud-technologies.
However, many data breaches are due to human error or intentional malice, which your business is more susceptible to with an onsite infrastructure.
The cloud was initially considered unsafe for sensitive information. The strength of security around cloud technology has improved significantly.
Due to constant vigilance and the latest technology at work, today, your data is safer in a cloud environment than in an on-premise system.
Where should your business go from here? The Cloud! It’s the inevitable future for Call Centers and offers more benefits.
Keep your agents safe, healthy, and efficient with cloud-based call center software.
Now the question is – why to opt for a custom web application development? As a business owner, you care to stand out from the crowd by building up a solid platform without compromising with product or service quality, then this is the way to go.
Decide the approach and explore available options
With the rapid advancement of technologies for both mobile and custom web apps, organizations fall into the dilemma of choosing the right medium to reach a targeted customer. The mobile application can run on a mobile device like a smartphone or tablet with the function of providing a service to its users. A web Application is a self-sustaining software run on the web browser that does not need to be downloaded and installed on the local machine of the end-user. But a custom web app would be the right choice for you if –
Your webpage layout provides a better interface for your application
Your targeted audience market prefers using browsers rather than a mobile
You desire to apply dynamic updates to the entire application
So, the main point is you need to determine the best suits approach for software application it may be related to the website or adopt a mobile-first technology or the combination of both approaches. After deciding on an approach, you need to explore the available option for a specific development.
Today, web application development platforms are using three types of development processes like no-code, low-code, and custom applications. Before selecting an option, let’s delve into what are these available options. No-Code: The visual development platforms do not need any coding skills for the application build. It allows using simple drag and drop of plugins to create functional applications, even the people who are not from a core technical background can we trained to use these platforms.
Low code: Low-code platforms support development more significant and modern way than no-code like the use of graphical interfaces with less programming than custom software development and offer minimal customization by coding as well if additional functionalities are required.
Custom development: Custom application development is the process of designing software applications for a specific user or a group of users within an organization. Developers design the custom application to address the specific needs within an organization that opposed to more traditional, standard software used by the masses.
Inovar develops
Stay true to your brand and improve efficiency
Recognizable brand image is the most crucial part of a good business strategy that impacts positively on business success in the long run. By developing a custom app for customers, you can offer customized solutions that you need to dazzle them. The custom app also creates a visual representation of your brand image and send the message to your customers.
Save your money as well as time in the long run
Custom web apps cost a little bit more than other app-dev processes, but the significance is they will save your money in the long run. By applying this customized intuitive tool, you will be more friendly with your budget and save money for future investment. Low-code or no-code platform is less time consuming as a custom app dev involved several steps starting with wireframing and website prototyping, designing the user interface, and software development and testing. But Custom app helps to make an attractive solution in less time in the long run.
Custom web application development is not an overnight process. Just remember one thing, you should begin with a clear vision of what you want to achieve. You will need a team of full stack developers as well who will be there to help you define the vision and work side-by-side with you to make your vision a reality.
The best thing about a custom web app is that you can tackle a single specific process or create an all-encompassing system that your entire business will run on. Whichever way you decide to go, it will still be just what you need.
If you have already decided to choose a custom web application platform for your business upliftment, then feel free to contact us and register for a free demo. We are here to help you!
Salesforce is an industry-leading CRM platform with a unique array of features and functionality. Gives pace to business operations and helps streamline processes. It also enables companies in all industries to benefit from the best of cloud, mobile and social media. Now it is possible to have complete control over every customer, every prospect, and every opportunity. Additionally, businesses can use the cloud to personalize their experiences on the web, social media, email, mobile devices, and advertising. In a way, a good CRM system can function as a digital partner and allow companies to increase their reach and presence in channels on the Internet or otherwise.
Therefore, using Salesforce CRM gives businesses the ability to create and manage an email campaign of any variety. Since companies can store all data in one place, they have the power to personalize and drive engagement. In addition, it is also possible to automate marketing and improve capabilities that will help convey your brand messages and ideas to more customers. This is how you get a higher level of engagement throughout the business lifecycle. Similarly, locations won’t matter, as businesses can take advantage of any messaging system (like SMS, MMS, etc.) to easily reach their target audience.
Additionally, having a powerful, cloud-based Salesforce CRM provides the opportunity to add mobile devices to email and social campaigns and extend the digital marketing strategy. This is also how companies can cross channels and reach more customers with similar efforts. Along the way, an opportunity arises to connect social media with your sales, marketing, and services, and bring your brand messages to more customers. There are now endless sources for companies to analyze data, publish data, engage with target audiences, and automate workflow. Thus, monitoring social conversations will allow you to easily assess prospects and their opinions about your business.
Plus, leveraging Salesforce CRM for digital marketing means knowing what customers think or say about your brand, products, services, or competition. Ad campaigns can be effortlessly managed and optimized to reach customers in a safe and powerful way. This means that businesses can have ads that help them win, as they can now capitalize on CRM data for segmentation purposes. Best of all, visitors’ preferences and behaviour can be tracked in real-time, which can then be leveraged to gain insight and establish a retargeting strategy. This is how conversions, CTRs, and order values increase dramatically.
Obviously, Salesforce CRM is extremely useful for mapping cross-channel pathways and keeping a view of each customer touchpoint. Businesses can also communicate directly with each client to lay a solid foundation for growth and success. This is how companies can get the most out of their digital marketing initiatives simply by investing in a good CRM system. So the time has come when your company saw the value of having a cloud-based business tool and did it. After all, your business can’t afford to keep up with changing market dynamics.
This 21st century has brought many advancements in technology and has made our life easy and comfortable. Smart devices such as smartphones, laptops, etc which are the product of modern advancements are now a part of our life and we depend on them for every work.
Smartphones and their accessories such as Bluetooth earphones are one of the most common gadgets that nearly every person has.
It is not only useful in our work but also has many features to entertain us. This has resulted in an addiction to it. People are so much addicted to it that many take it to their toilet and also use them while eating or wherever you could imagine, they have this with them.
This addiction to smartphones and other gadgets has made them lazy and has resulted in many health problems. Long hours of smartphone use can badly affect the eyes and can result in sleepless nights which ultimately leads to stress in life due to poor work output.
We should learn to manage our relationship with smartphones and use them wisely. Otherwise, it can also ruin our relationships. People nowadays spend more time with their gadgets instead of spending time with their family and friends which makes their relations with their loved ones weak.
These modern devices are the greatest gifts of this modern age if used wisely but can turn into a curse if misused.